Refund Policy
All products on this platform deliver digital content that is made available immediately upon purchase. Please read this policy carefully before completing your purchase. By purchasing you confirm you have read and understood these terms.
1. How Digital Content Works on This Platform
All digital memberships, pillar packs, study guides and course content are delivered electronically and made available to you immediately upon confirmation of payment. Because content is fully accessible at the moment of purchase, our refund position reflects the nature of what is being sold.
2. Cancellation Rights and the Checkout Confirmation
Your statutory right to cancel
Under the Consumer Contracts Regulations 2013, consumers ordinarily have a 14-day right to cancel a digital purchase. However, under Regulation 37, this right is lawfully extinguished where a consumer agrees to terms confirming that content is delivered immediately upon payment. The confirmation presented at checkout fulfils this requirement.
At checkout, before completing your purchase, you will see the following statement which forms part of your agreement to proceed:
Confirmation Presented at Checkout “By purchasing you agree to our Terms and Conditions, Refund Policy and Privacy Policy. Your content is available immediately upon payment.”
By completing payment you confirm that you have read and accepted this Refund Policy on that basis. This confirmation is recorded at the point of purchase.
Where, due to a verified technical fault on our part, access has not in fact been activated, you retain the right to cancel within 14 days. Contact us at info@commercialexcellenceacademy.com in those circumstances.
3. Refunds on Digital Products
Shopurai™ Dojo, Pillar Packs and Full GUIDE™ Access
Once access has been granted and any content has been accessed – including viewing any video, opening any study guide or beginning any module – the purchase is final and non-refundable. We log access activity and this forms the basis of any eligibility assessment.
A refund may be considered only where all three of the following conditions are met:
Subscriptions cancelled outside of the above conditions will not be refunded for the current billing period but will not renew for the following period. To cancel a subscription, do so from your account dashboard or by contacting us before the renewal date.
4. Launch Bundles
Explorer Bundle and Practitioner Bundle
All launch bundle purchases are non-refundable once the enrolment window has closed and access has been granted. The checkout waiver applies. These offers are limited, cohort-specific and priced accordingly.
Where access cannot be provided due to a verified fault on our part, we will endeavour to restore full access or issue a full refund at your choice, as promptly as reasonably practicable.
5. Classroom Training
14 or more days’ notice You may reschedule at no charge, or receive a credit note valid for 12 months redeemable against any future classroom booking.
Fewer than 14 days’ notice The booking is non-refundable. Transfer to another participant requires prior written agreement and is at our discretion.
Session cancelled by us If we cancel a session and cannot reschedule to a mutually agreed date within 90 days, a full refund will be initiated promptly. Actual receipt of funds is subject to your payment provider’s processing times.
6. Book Orders
Physical copies of Speak Shopper or Get Shelved: The Shopurai™ Way to Future-Proof Your Sales Career in the Age of AI are fulfilled by Amazon KDP and IngramSpark. Returns and refunds on physical copies are governed entirely by the respective retailer or distributor’s policies. We are unable to process refunds for physical book purchases directly.
7. How to Contact Us About a Refund
If you believe you meet the conditions set out in Section 3, email info@commercialexcellenceacademy.com with your full name, registered email address, order number, the reason for your request and details of any technical fault experienced. We will review your request against our access logs and respond as promptly as reasonably practicable.
Where a refund is approved, we will initiate the return to your original payment method. Funds typically appear within 5 to 10 business days, though actual timing is subject to your bank or card issuer’s processing times, which are outside our control.